We offer a 30-day money-back guarantee if your item is defective, damaged, or does not match its description.
If your order does not arrive at the address you provided, you are eligible for a refund. However, if the courier cannot locate the address, it is the buyer’s responsibility to contact the courier directly. Refunds may be forfeited if this step is not taken.
If your item does not arrive or is not available for pickup, you must report this to us once the estimated or actual delivery/pickup date has passed. Buyers have 30 days from the projected or actual delivery date to provide a written report to our designated contact.
For certain premium-grade items that are not defective or damaged upon delivery, a restocking fee of $99 may apply.
If an item is defective or does not match the description on our website, you are entitled to a full refund or an exchange at no extra cost.
To simplify the refund process for defective items, we recommend recording your unboxing experience.
Please note: Standard-grade watches are eligible for refunds only if a manufacturing defect is present. Minor differences between standard-grade items and authentic watches are considered acceptable.
To initiate a return, please contact us at [email protected] within 30 calendar days of receiving your order. All returns must be shipped via a courier service that provides a tracking number.
Our high-quality replica watches come with exceptional customer service and an international service warranty for peace of mind. If you’re looking for a reliable, long-lasting piece, our watches and service will exceed your expectations.
If you’re not completely satisfied with your purchase, please reach out to us.
We’re here to help!
Thank you,
The mpleasure Team
